Privacy Policy

Introduction

Halcyon sarl ("we," "our," or "us") is committed to protecting your privacy, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, applications, or services.

Information We Collect

Personal Information: Name, email address, phone number, clinic or hospital name, and professional details provided during account registration or inquiries.

Usage Data: Details about how you use our applications, including log files, access times, device type, browser, and IP address.

Patient and Clinical Data: Data entered by authorized users for healthcare management purposes (such as appointments, queue tokens, patient records, or imaging files).

Cookies and Tracking: We may use cookies and similar technologies to enhance user experience and gather analytics.

How We Use Your Information

We may use the information we collect to:

• Provide, maintain, and improve our healthcare software and services.
• Facilitate user account creation, authentication, and access control.
• Enable appointment scheduling, queue management, and clinical recordkeeping.
• Communicate important updates, notifications, or service-related information.
• Ensure data security, compliance, and technical functionality.
• Analyze platform usage to improve performance and usability.

Healthcare Data Protection

We implement industry-standard security measures to protect healthcare data, including encryption, access controls, and regular security assessments.

Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share limited data:

• With authorized users within the same healthcare organization, as part of intended platform use.
• With service providers who assist in hosting, analytics, or support (bound by confidentiality agreements).
• When required by law or regulatory authorities for compliance or legal proceedings.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security Measures Include:

• Encryption of sensitive data
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure development practices
• Employee training on data protection

Data Retention

We retain data only for as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. Users may request deletion of personal or clinical data, subject to applicable healthcare data retention laws.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify inaccurate personal information
• The right to erasure of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze traffic. You may modify your browser settings to disable cookies, but some platform features may not function properly without them.

Third-Party Links

Our website or applications may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: